[Spce-user] Troubleshooting an asterisk server that keeps losing registration.

Kalen Krueger kalen at npinfo.com
Fri Oct 31 19:00:01 EDT 2014

We've got one particular PBX we're having a problem with.     At seemingly random intervals sip:wise thinks it's lost registration, while the PBX still thinks it's registered.  Therefore sip:wise forwards the calls to the caller wave have listed in "Call Forward Unavailable".

We've been working on this for several weeks... trying different things... and I need to reach out for some guidance.   What information can provide to the community that would helpful?

We're running mr3.4.2 and the subscriber is FreePBX

Here's a screenshot (some info scrubbed) of our trunk setup in FreePBX, and the registration in sip:wise... in case we have something obviously wrong.    I'm happy to collect tsharks, etc. to assist.... Just feel at this point like I'm running in circles.

Thanks ahead of time for any guidance.

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Kalen Krueger
Technical and Project Manager
NP Information Systems

kalen at npinfo.com
desk:  (253) 479-1321
office: (253) 852-1543
mobile: (206) 963-1309


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