[Spce-user] Concurrent max calls exceeded for callee

[Daniel Grotti]

Hi Matthias,
We are aware of the problem on mr3.8.4 version and 4.x.
We are working on it since a while in order to fix definitely this issue.

Stay tuned.

--
Daniel Grotti
VoIP Engineer


Sipwise GmbH
Europaring F15 | 2345 Brunn am Gebirge, Austria | www.sipwise.com

On 12/16/2015 01:13 AM, Matthias Hohl wrote:
> Hello,
> 
> i have again this redis counter problem with "max calls exceeded for callee"
> for some subscribers.
> It comes from time to time, that the SPCE told me, that max calls exceeded
> but nobody is calling.
> 
> After restarting redis service (/etc/init.d/redis-server restart) everything
> is working fine again, but I must restart the redis every few days/week.
> 
> Is there another solution for this problem?
> 
> How could this happen, again and again on different subscribers?
> 
> Thanks for your answer!
> 
> 
> 
> -----Ursprüngliche Nachricht-----
> Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag von
> Daniel Grotti
> Gesendet: Mittwoch, 4. November 2015 10:24
> An: spce-user at lists.sipwise.com
> Betreff: Re: [Spce-user] Concurrent max calls exceeded for callee
> 
> Hi,
> you can reset redis counters for that user to 0.
> for example:
> 
> 
> # redis-cli -n 3 keys \*
> 
> 
> 
> # redis-cli -n 3 get userout:<SUBS_UUID> "2"
> # redis-cli -n 3 set userout:<SUBS_UUID> 0 OK # redis-cli -n 3 get
> userout:<SUBS_UUID> "0"
> 
> 
> --
> Daniel Grotti
> VoIP Engineer
> 
> 
> Sipwise GmbH
> Europaring F15 | 2345 Brunn am Gebirge, Austria | www.sipwise.com
> 
> On 11/03/2015 10:29 AM, Matthias Hohl wrote:
>> Today the same problem happen again by an other subscriber. The 
>> subscriber has 4 lines but just one person is using the subscriber. 
>> They place several calls this morning and called me now and told me, 
>> that she cant call place calls anymore cause phone told her: "all 
>> concurrent lines are in use, please try again later". I checked the 
>> server and the pbx and there are no active calls, so the limit cant be
> exceeded.
>>
>> After set the concurrent max limit to 5 or higher in subscriber 
>> preferences, calls works again, if i set it back to 4, the voice 
>> message comes again.
>>
>> This happen now several times with different subscribers in different 
>> time intervals. It looks like this is a redis bug or what do you think?
>>
>> Hope to read from you soon with some more informations.
>>
>> Btw: is restarting redis-server the right solution?
>>>
>>> /etc/init.d/redis-server stop
>>>
>>> rm -rf /var/lib/redis/*
>>>
>>> /etc/init.d/redis-server start
>>>
>>
>>
>> Von meinem iPhone gesendet
>>
>> Am 05.10.2015 um 13:09 schrieb Matthias Hohl 
>> <matthias.hohl at telematica.at <mailto:matthias.hohl at telematica.at>>:
>>
>>> I found a hint in an older posting…
>>>
>>> I have done now the following:
>>>
>>>  
>>>
>>> /etc/init.d/redis-server stop
>>>
>>> rm -rf /var/lib/redis/*
>>>
>>> /etc/init.d/redis-server start
>>>
>>>  
>>>
>>> It looks that it works now again, but can you tell me, what happened 
>>> and how this problem can be reproduced, and if this is the only 
>>> solution for it?
>>>
>>>  
>>>
>>> Thanks.
>>>
>>>  
>>>
>>> *Von:*Spce-user [mailto:spce-user-bounces at lists.sipwise.com] *Im 
>>> Auftrag von *Matthias Hohl
>>> *Gesendet:* Montag, 5. Oktober 2015 10:23
>>> *An:* spce-user at lists.sipwise.com 
>>> <mailto:spce-user at lists.sipwise.com>
>>> *Betreff:* [Spce-user] Concurrent max calls exceeded for callee
>>>
>>>  
>>>
>>> Hello,
>>>
>>>  
>>>
>>> found out new problem today…
>>>
>>>  
>>>
>>> I subscriber can’t place or get calls and kamilio-proxy.log told me, 
>>> that “Concurrent max calls exceeded for callee” and also sometimes 
>>> “Concurrent_max calls exceeded for caller”
>>>
>>>  
>>>
>>> But the subscriber has 8 lines and no concurrent calls.
>>>
>>>  
>>>
>>>  
>>>
>>> What can I check to solve this problem?
>>>
>>>  
>>>
>>>  
>>>
>>> _______________________________________________
>>> Spce-user mailing list
>>> Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
>>> https://lists.sipwise.com/listinfo/spce-user
>>
>>
>> _______________________________________________
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>> Spce-user at lists.sipwise.com
>> https://lists.sipwise.com/listinfo/spce-user
>>
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