[Spce-user] invalid user or password in subscriber login mr4.5.1

[Daniel Grotti]

Hi,
make sure that his is using:

username = webusername at domain
pass = webpassword

maybe he's using SIP credentials and not Web credentials ?


--
Daniel Grotti


On 09/22/2016 11:50 AM, Matthias Hohl wrote:
> Hello,
>
>
>
> a subscriber tried to login into his customer care interface but it is
> not working.
>
> We got the replay invalid username/password.
>
> This just happen with one subscriber, all other works without problem.
>
> We locked the subscriber few days ago and the active him again and since
> them, it doesn’t work anymore.
>
> So maybe there is a bug in the internal locking feature?
>
>
>
> I checked the logfiles:
>
>
>
> /var/log/panel.log
>
> Sep 22 11:40:45 spce ngcp-panel: WARN: invalid http login from
> '80.109.195.xxx
>
> Sep 22 11:40:45 spce ngcp-panel: ERROR: NGCP Panel Login failed
> realm=subscriber ip=80.109.195.xxx
>
>
>
> /var/log/panel-debug.log
>
> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Root::auto skip authn, grant
> access to login/subscriber
>
> Sep 22 11:40:45 spce ngcp-panel: DEBUG: login form validated
>
> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Login::index
> user=432256xxxxx at sip.telematica.at, pass=kmY123xxxxx, realm=subscriber
>
> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Login::index auth failed
>
>
>
> I can’t see where the problem is :/
>
>
>
> Any hint what could be the problem?
>
>
>
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