[Spce-user] invalid user or password in subscriber login mr4.5.1

[Matthias Hohl]

Hello Rene,

we also have this dedicated "lock level" field in the form of subscriber settings.

We can change the status to "active", "locked" or "terminated".
And we can change the lock level to: "none", "foreign", "outgoing", "all calls", "global" and "ported".

We set "status" to "active" and "lock level" to "none".
And in "Edit Customer" we set it back from "status" "locked" to "active".

But still self care login doesn't work anymore.

Also to note: the fraud protection is configurated to lock just "all outgoing calls". 
This is defined in the billing profile, so normally there should be no "global" lock enabled by the fraud prevention script to lock also the CSC functionality.

We use Version 4.5.5

Thank you.


-----Ursprüngliche Nachricht-----
Von: Rene Krenn [mailto:rkrenn at sipwise.com] 
Gesendet: Mittwoch, 6. September 2017 14:31
An: 'Matthias Hohl' <matthias.hohl at telematica.at>; 'Andrew Pogrebennyk' <apogrebennyk at sipwise.com>
Cc: 'Spce-user' <Spce-user at lists.sipwise.com>
Betreff: AW: [Spce-user] invalid user or password in subscriber login mr4.5.1

Hi,

>we manually unlock the subscriber/user again

probably the edit subscriber's panel UI form for that -> changing "status" field from "locked" to "active" does not remove the lock level (in those old versions).

the lock level remains at 4 ("global"), which prevents the subscriber to log in at the panel. 

newer version have a dedicated "lock level" field in the form -> some time ago in TT#14066. Need to check if backporting is planned.

regards, rene

-----Ursprüngliche Nachricht-----
Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag von Matthias Hohl
Gesendet: Montag, 4. September 2017 15:28
An: 'Andrew Pogrebennyk' <apogrebennyk at sipwise.com>
Cc: 'Spce-user' <Spce-user at lists.sipwise.com>
Betreff: Re: [Spce-user] invalid user or password in subscriber login mr4.5.1

Thank you Andrew

-----Ursprüngliche Nachricht-----
Von: Andrew Pogrebennyk [mailto:apogrebennyk at sipwise.com]
Gesendet: Montag, 4. September 2017 13:49
An: Matthias Hohl <matthias.hohl at telematica.at>
Cc: Spce-user <Spce-user at lists.sipwise.com>
Betreff: Re: [Spce-user] invalid user or password in subscriber login mr4.5.1

Matthias,

Reported internally for investigation as TT#21271. I've tried to add all responsible persons to the issue although some of them are on vacation.

We'll keep you informed here. Thank you for the bug report.

Andrew

On 09/04/2017 11:07 AM, Matthias Hohl wrote:
> Can you please give me an answer on it? It is an urgent problem since many months and it is definitly a bug of the spce software.
> 
> Thank you.
> 
> -----Ursprüngliche Nachricht-----
> Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag 
> von Matthias Hohl
> Gesendet: Mittwoch, 30. August 2017 16:23
> An: 'Daniel Grotti' <dgrotti at sipwise.com>; spce-user at lists.sipwise.com
> Betreff: Re: [Spce-user] invalid user or password in subscriber login
> mr4.5.1
> 
> Hello,
> 
> the problem still exist 4.5.5... 
> if the fraud protection script locks an subscriber and we manually unlock the subscriber/user again, the subscriber can't login anymore in the customer self care interface.
> We have this now on some subscribers, and we are not able to enable the self care portal for this subscriber again, only solution is to delete an recreate the whole subscriber.
> 
> We get back invalid username or password, but the username and password is right and also the lock is removed.
> 
> I believe this is a bug.
> Can you check this please?

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