[Spce-user] Users cannot retrieve messages from voicemail

[Brian Pelletier]

I have experienced the same issue since my install a month or two ago and have seen at least one other via these emails with the same problem.  I was thinning maybe it was a permission issue with SPEC trying to open the voice file but I noticed "file not found" in my logs.  I'm guessing and hoping its a bug that will be fixed in the next resale.  I haven't looked at it in a little while but I think its about time I do again.



Brian Pelletier






---- On Mon, 16 Apr 2018 21:56:52 -0400 Greg Chlopowiec <gregch at usip.ca> wrote ----




Hi,

 

Subscribers cannot retrieve their voicemail messages:

 

Problem:

-          Remote user leaves a message for the subscriber

-          Subscriber calls 2000 to retrieve their messages and hears the announcement “You have two new messages”

-          Subscriber dial 1 to retrieve messages

-          Subscriber hears “First message received” and the call ends.

 

 

Output from # asterisk –vvvvvr (phone numbers and ip addresses have been changed for privacy reasons)

 

Connected to Asterisk 13.14.1~dfsg-2+deb9u3 currently running on spce (pid = 3186)

  == Using SIP RTP CoS mark 5

       > 0x7f79a0000940 -- Strict RTP learning after remote address set to: 192.168.0.1:32900

    -- Executing [abc15559898 at sip_in:1] NoOp("SIP/sip_proxy-0000000a", "") in new stack

    -- Executing [abc15559898 at sip_in:2] Set("SIP/sip_proxy-0000000a", "__LANG=en") in new stack

    -- Executing [abc15559898 at sip_in:3] Set("SIP/sip_proxy-0000000a", "CHANNEL(language)=en") in new stack

    -- Executing [abc15559898 at sip_in:4] Gosub("SIP/sip_proxy-0000000a", "voicemailowner_nopass,s,1(15559898)") in new stack

    -- Executing [s at voicemailowner_nopass:1] Answer("SIP/sip_proxy-0000000a", "") in new stack

       > 0x7f79a0000940 -- Strict RTP switching to RTP target address 192.168.0.1:32900 as source

    -- Executing [s at voicemailowner_nopass:2] Set("SIP/sip_proxy-0000000a", "TIMEOUT(digit)=5") in new stack

    -- Digit timeout set to 5.000

    -- Executing [s at voicemailowner_nopass:3] Set("SIP/sip_proxy-0000000a", "TIMEOUT(response)=10") in new stack

    -- Response timeout set to 10.000

    -- Executing [s at voicemailowner_nopass:4] Wait("SIP/sip_proxy-0000000a", "1") in new stack

    -- Executing [s at voicemailowner_nopass:5] VoiceMailMain("SIP/sip_proxy-0000000a", "s15559898") in new stack

[Apr 16 21:23:52] NOTICE[30212][C-0000000a]: apps/app_voicemail.c:4193 find_user_realtime_by_alias: Found mailbox '15559898' for alias '15559898'

    -- <SIP/sip_proxy-0000000a> Playing 'vm-youhave.alaw' (language 'en')

       > 0x7f79a0000940 -- Strict RTP learning complete - Locking on source address 192.168.0.1:32900

    -- <SIP/sip_proxy-0000000a> Playing 'digits/2.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-INBOX.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-messages.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-onefor.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-INBOX.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-messages.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-opts.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-first.alaw' (language 'en')

  == Parsing '/var/spool/asterisk/voicemail/default/d549e058-06db-4724-ac86-45be9fe45918/INBOX/msg0000.txt': Found

    -- <SIP/sip_proxy-0000000a> Playing 'vm-message.alaw' (language 'en')

    -- <SIP/sip_proxy-0000000a> Playing 'vm-received.alaw' (language 'en')

[Apr 16 21:24:04] WARNING[30212][C-0000000a]: file.c:774 ast_openstream_full: File digits/today does not exist in any format

[Apr 16 21:24:04] WARNING[30212][C-0000000a]: file.c:1247 ast_streamfile: Unable to open digits/today (format (alaw)): No such file or directory

[Apr 16 21:24:04] WARNING[30212][C-0000000a]: apps/app_playback.c:163 s_streamwait3: Unable to play message digits/today

  == Spawn extension (voicemailowner_nopass, s, 5) exited non-zero on 'SIP/sip_proxy-0000000a'


_______________________________________________

Spce-user mailing list

Spce-user at lists.sipwise.com

https://lists.sipwise.com/listinfo/spce-user






-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20180419/8f0371f1/attachment-0001.html>