[Spce-user] Client Offline

[Matt Schwinn]

I'm bringing this older thread back up.  I continue to have this problem
with multiple offices.  All of my clients are using registration and
several times a day I've noticed calls being rejected to them because their
system is "offline".  Some have the newest version of FreePBX.  Does anyone
know how to fix this issue?  What other information can I provide?

Enjoy the day,
Matt

On Thu, Mar 8, 2018 at 12:41 PM, Matt Schwinn <winwithschwinn at gmail.com>
wrote:

> Hi Kevin,
>
> My apologies for the delay.  They authenticate using registration.  No SIP
> helper on the router.  FreePBX version is 13.0.194.2.  I hope that helps.
> Thank you!
>
> Enjoy the day,
> Matt
>
> On Thu, Mar 1, 2018 at 11:11 AM, Kevin Masse <kmasse at questblue.com> wrote:
>
>> Hello Matt,
>>
>>
>>
>> Is your FreePBX usng registration or IPAUTH?
>>
>>
>>
>> There are multiple potential places where this could happen.
>>
>>
>>
>> Does the ISP / MODEM have SIPALG or any kind of SIP Helper Enabled?  If
>> yes, turn it off.
>>
>> If the Modem is in bridge mode then make sure the router does not have
>> any of this enabled.
>>
>>
>>
>> Next, this depends on how you are configured.  IP Auth, or Registration.
>>
>> I would need more information.
>>
>>
>>
>> If you want to call in you can reach me at +1 919 443 1617
>>
>>
>>
>> Kevin
>>
>>
>>
>> *From:* Spce-user [mailto:spce-user-bounces at lists.sipwise.com] *On
>> Behalf Of *Matt Schwinn
>> *Sent:* Thursday, March 01, 2018 1:25 PM
>> *To:* spce-user at lists.sipwise.com
>> *Subject:* [Spce-user] Client Offline
>>
>>
>>
>> Hello All,
>>
>> I have a client in a remote office running FreePBX.  Several times a day
>> calls will be rejected because they are 404 Offline.  I'm thinking this is
>> because the system isn't registering quickly enough but I'm not sure.  Can
>> someone give me some troubleshooting steps I should be taking?  Maybe
>> increase the UDP timeout period on their router?  Thanks all for your help.
>>
>>
>> --
>>
>> Enjoy the day!
>> Matt Schwinn
>> TCG Technologies LLC
>>
>>       and
>>
>> Company B
>>
>> 209-202-3329
>>
>> www.TCGTechLLC.com
>>
>
>
>
> --
> Enjoy the day!
> Matt Schwinn
> TCG Technologies LLC
>       and
> Company B
> 209-202-3329
> www.TCGTechLLC.com
>



-- 
Enjoy the day!
Matt Schwinn
TCG Technologies LLC
      and
Company B
209-202-3329
www.TCGTechLLC.com
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