[Spce-user] Client Offline

[Hohl Matthias]

Hello,



what it inside the log files? Kamilio-proxy and kamailio-lb?

is the pbx registered in the time, the call fail?

Is the pbx unregistered? Does the pbx re-register automatically later?



Without a clear and detailed problem description, it is very hard to find a 
solution.



thanks



Von: Spce-user <spce-user-bounces at lists.sipwise.com> Im Auftrag von Matt 
Schwinn
Gesendet: Montag, 30. Juli 2018 17:09
An: Kevin Masse <kmasse at questblue.com>
Cc: spce-user at lists.sipwise.com
Betreff: Re: [Spce-user] Client Offline



I'm bringing this older thread back up.  I continue to have this problem with 
multiple offices.  All of my clients are using registration and several times 
a day I've noticed calls being rejected to them because their system is 
"offline".  Some have the newest version of FreePBX.  Does anyone know how to 
fix this issue?  What other information can I provide?

Enjoy the day,

Matt



On Thu, Mar 8, 2018 at 12:41 PM, Matt Schwinn <winwithschwinn at gmail.com 
<mailto:winwithschwinn at gmail.com> > wrote:

Hi Kevin,

My apologies for the delay.  They authenticate using registration.  No SIP 
helper on the router.  FreePBX version is 13.0.194.2.  I hope that helps. 
Thank you!

Enjoy the day,

Matt



On Thu, Mar 1, 2018 at 11:11 AM, Kevin Masse <kmasse at questblue.com 
<mailto:kmasse at questblue.com> > wrote:

Hello Matt,



Is your FreePBX usng registration or IPAUTH?



There are multiple potential places where this could happen.



Does the ISP / MODEM have SIPALG or any kind of SIP Helper Enabled?  If yes, 
turn it off.

If the Modem is in bridge mode then make sure the router does not have any of 
this enabled.



Next, this depends on how you are configured.  IP Auth, or Registration.

I would need more information.



If you want to call in you can reach me at +1 919 443 1617



Kevin



From: Spce-user [mailto:spce-user-bounces at lists.sipwise.com 
<mailto:spce-user-bounces at lists.sipwise.com> ] On Behalf Of Matt Schwinn
Sent: Thursday, March 01, 2018 1:25 PM
To: spce-user at lists.sipwise.com <mailto:spce-user at lists.sipwise.com>
Subject: [Spce-user] Client Offline



Hello All,

I have a client in a remote office running FreePBX.  Several times a day calls 
will be rejected because they are 404 Offline.  I'm thinking this is because 
the system isn't registering quickly enough but I'm not sure.  Can someone 
give me some troubleshooting steps I should be taking?  Maybe increase the UDP 
timeout period on their router?  Thanks all for your help.



-- 

Enjoy the day!
Matt Schwinn
TCG Technologies LLC

      and

Company B

209-202-3329

www.TCGTechLLC.com <http://www.TCGTechLLC.com>




-- 

Enjoy the day!
Matt Schwinn
TCG Technologies LLC

      and

Company B

209-202-3329

www.TCGTechLLC.com <http://www.TCGTechLLC.com>




-- 

Enjoy the day!
Matt Schwinn
TCG Technologies LLC

      and

Company B

209-202-3329

www.TCGTechLLC.com <http://www.TCGTechLLC.com>

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