[Spce-user] Client Offline

William Fulton wfulton at thirdhatch.com
Thu Mar 1 13:29:39 EST 2018


We fought with this on a few versions of FreePBX and Asterisk where the device wasn’t re-registering before the timeout. There was little we could do to force asterisk to behave properly except for an asterisk reload every 5 minutes by use of cron (asterisk -rx “core reload”).

This solved the problem for us, but we only noticed this on older versions of asterisk / FreePBX. You might consider asking the client to upgrade their version to perhaps fix the problem.


From: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] On Behalf Of Matt Schwinn
Sent: Thursday, March 1, 2018 10:25 AM
To: spce-user at lists.sipwise.com
Subject: [Spce-user] Client Offline

Hello All,
I have a client in a remote office running FreePBX.  Several times a day calls will be rejected because they are 404 Offline.  I'm thinking this is because the system isn't registering quickly enough but I'm not sure.  Can someone give me some troubleshooting steps I should be taking?  Maybe increase the UDP timeout period on their router?  Thanks all for your help.

Enjoy the day!
Matt Schwinn
TCG Technologies LLC
Company B
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