[Spce-user] 500 Internal Server Error after uploading a .wave file

[Hohl Matthias]

Hello,

 

Server: mr5.5.5

 

One of our customers wanted to upload a .wave file for the voicebox over his
customer care panel.

The upload started but failed and next the customer saw a 500 Internal
Server Error screen.

The customer report this issue to us and we also get now a 500 Internal
Server Error if we want to open the subscriber preferences page.

It is the only subscriber witch has this Error by accessing the prefences
page. All other once work fine.

In the panel.log and panel-debug.log I see this entries:

 

1.   Oct 11 10:57:24 spce ngcp-panel: ERROR: fatal error,
id=155C821F96E17CC0, timestamp=2018-10-11T08:57:24.840824000Z, error=Caught
exception in NGCP::Panel::Controller::Subscriber->preferences "Not a HASH
reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 651."

2.     

3.   Oct 11 10:57:24 spce ngcp-panel: DEBUG: *** Root::auto grant access for
authenticated user

4.   Oct 11 10:57:24 spce ngcp-panel: DEBUG:
NGCP::Panel::Controller::Subscriber::auto

5.   Oct 11 10:57:24 spce ngcp-panel: DEBUG: catchup contract 324
contract_balances (now = 2018-10-11 10:57:24)

 

Anybody an idea what is going on there and how to fix it?

 

Mit freundlichen Grüßen,

Matthias Hohl

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