[Spce-user] 500 Internal Server Error after uploading a .wave file

[Irina Peshinskaya]

Dear Matthias,

Could you please send me your log files from dates, related to the situation
"The upload started but failed and next the customer saw a 500 Internal 
Server Error screen"

Necessary log files you can find as:

/var/log/ngcp/old/panel.log-2018*.gz
/var/log/ngcp/old/panel-debug.log-2018*.gz
/var/log/ngcp/old/api.log-2018*.gz

Thank you in advance.

Best regards,
Irina Peshinskaya


On 2018-10-11 11:06, Hohl Matthias wrote:
>
> Hello,
>
> Server: mr5.5.5
>
> One of our customers wanted to upload a .wave file for the voicebox 
> over his customer care panel.
>
> The upload started but failed and next the customer saw a 500 Internal 
> Server Error screen.
>
> The customer report this issue to us and we also get now a 500 
> Internal Server Error if we want to open the subscriber preferences page.
>
> It is the only subscriber witch has this Error by accessing the 
> prefences page. All other once work fine.
>
> In the panel.log and panel-debug.log I see this entries:
>
> 1.Oct1110:57:24spce ngcp-panel: ERROR: fatal error, 
> id=155C821F96E17CC0, timestamp=2018-10-11T08:57:24.840824000Z, 
> error=Caughtexception 
> inNGCP::Panel::Controller::Subscriber->preferences "Not a HASH 
> reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 
> 651."
>
> 2.
>
> 3.Oct1110:57:24spce ngcp-panel: DEBUG: *** Root::autogrant access 
> forauthenticated user
>
> 4.Oct1110:57:24spce ngcp-panel: DEBUG: 
> NGCP::Panel::Controller::Subscriber::auto
>
> 5.Oct1110:57:24spce ngcp-panel: DEBUG: catchup contract 
> 324contract_balances (now = 2018-10-1110:57:24)
>
> Anybody an idea what is going on there and how to fix it?
>
> Mit freundlichen Grüßen,
>
> Matthias Hohl
>
>
>
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