[Spce-user] 500 Internal Server Error after uploading a .wave file

[Hohl Matthias]

Hello,

 

i sent it to you private J

thank you for your help.

 

 

Von: Irina Peshinskaya <ipeshinskaya at sipwise.com> 
Gesendet: Montag, 15. Oktober 2018 11:21
An: Hohl Matthias <matthias.hohl at telematica.at>; spce-user at lists.sipwise.com
Betreff: Re: [Spce-user] 500 Internal Server Error after uploading a .wave file

 

Dear Matthias,

Could you please send me your log files from dates, related to the situation
"The upload started but failed and next the customer saw a 500 Internal Server Error screen"

Necessary log files you can find as:

/var/log/ngcp/old/panel.log-2018*.gz
/var/log/ngcp/old/panel-debug.log-2018*.gz
/var/log/ngcp/old/api.log-2018*.gz

Thank you in advance.

Best regards,
Irina Peshinskaya



On 2018-10-11 11:06, Hohl Matthias wrote:

Hello,

 

Server: mr5.5.5

 

One of our customers wanted to upload a .wave file for the voicebox over his customer care panel.

The upload started but failed and next the customer saw a 500 Internal Server Error screen.

The customer report this issue to us and we also get now a 500 Internal Server Error if we want to open the subscriber preferences page.

It is the only subscriber witch has this Error by accessing the prefences page. All other once work fine.

In the panel.log and panel-debug.log I see this entries:

 

1.       Oct 11 10:57:24 spce ngcp-panel: ERROR: fatal error, id=155C821F96E17CC0, timestamp=2018-10-11T08:57:24.840824000Z, error=Caught exception in NGCP::Panel::Controller::Subscriber->preferences "Not a HASH reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 651."

2.        

3.       Oct 11 10:57:24 spce ngcp-panel: DEBUG: *** Root::auto grant access for authenticated user

4.       Oct 11 10:57:24 spce ngcp-panel: DEBUG: NGCP::Panel::Controller::Subscriber::auto

5.       Oct 11 10:57:24 spce ngcp-panel: DEBUG: catchup contract 324 contract_balances (now = 2018-10-11 10:57:24)

 

Anybody an idea what is going on there and how to fix it?

 

Mit freundlichen Grüßen,

Matthias Hohl






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