[Spce-user] Voicemail - '*' interrupt not working and message not playing from phone

[Joe Gaylord]

The Asterisk logs is not showing any error about not finding a file and 
doesn't even acknowledge the pressing of the '*' key on the phone.  
Voicemail access internally works by dialing 2000, but not by using the 
* to access from the outside.

Thank  You,

Joe Gaylord

On 12/29/2018 12:15 AM, Walter Klomp wrote:
> Reading the asterisk log will give you some hints especially the 
> digits issue which is a long standing problem. You just have to put 
> the digit files in the right place. (Somewhere in /usr/share if my 
> memory serves me right).
>
> Yours sincerely,
> Walter
>
> On 29 Dec 2018, at 3:40 AM, Joe Gaylord <joe at torchlake.com 
> <mailto:joe at torchlake.com>> wrote:
>
>> I have the asterisks sounds, but the problem is accessing the 
>> voicemail from the outside and pressing of the asterisk key '*' 
>> doesn't interrupt the unavailable greeting.   It just doesn't do 
>> anything, when pressed.
>>
>> Joe Gaylord
>> COLI Inc.
>>
>> On 12/28/2018 12:17 PM, Joe Gaylord wrote:
>>> Has there been any solution to this?  I am having the same problem 
>>> and can't seem to find a work-around.
>>>
>>> Thank You,
>>>
>>> Joe Gaylord
>>> COLI Inc.
>>>
>>> On 3/13/2018 1:51 PM, Clint Wiley wrote:
>>>> I’m having the same problems.
>>>>
>>>> Thanks,
>>>> _________________________
>>>> Clint Wiley
>>>> Hagerstown Fiber Internet
>>>>
>>>>> On Mar 13, 2018, at 1:42 PM, Brian Pelletier 
>>>>> <brian.pelletier at aloe-me.net <mailto:brian.pelletier at aloe-me.net>> 
>>>>> wrote:
>>>>>
>>>>> Just doing a follow up to see if anyone has experienced either one 
>>>>> of these issues or have a good starting spot for me.
>>>>>
>>>>> Brian Pelletier
>>>>>
>>>>>
>>>>> ---- On Fri, 09 Mar 2018 11:36:37 -0500 
>>>>> *<brian.pelletier at aloe-me.net 
>>>>> <mailto:brian.pelletier at aloe-me.net>>* wrote ----
>>>>>
>>>>>     I am having 2 issues with voicemail since my initial install. 
>>>>>     I am running mr5.5.3.
>>>>>
>>>>>     ISSUE 1 -
>>>>>     when dialing into the voicemail system or hitting someone
>>>>>     voicemail box hitting the "*" should interrupt the message
>>>>>     from what I have read and allow you to enter you phone number
>>>>>     to gain access to your box. hitting the star only makes a
>>>>>     sound and does nothing hitting "#" still skips the greeting
>>>>>     and all other buttons work (including "*") once you are in the
>>>>>     voicemail system.  I cant find any errors in any logs and I
>>>>>     have tried using different codex with no luck. has anyone run
>>>>>     into this and know if its just a bug or how to go about fixing it?
>>>>>
>>>>>     ISSUE 2 -
>>>>>     when trying checking voicemails from a phone by dialing in I
>>>>>     am getting a fast busy when it gets to the point of announcing
>>>>>     the time stamp.  I hear the number of messages in the box and
>>>>>     it starts to say to announce "message 1 loft on...), this is
>>>>>     where it goes fast busy.  The messages to email out just fine
>>>>>     and the WAV file plays.  I can even log into the CSC portal
>>>>>     and play the messages there and delete them after.  In the log
>>>>>     I can see that the system does read correctly how many
>>>>>     messages the box has but when it goes to play them it says no
>>>>>     file found.  I'm guessing that maybe the config file is
>>>>>     looking in the wrong place or maybe storing them in the wrong
>>>>>     place.  Anyone know what directions i should go with this one ?
>>>>>
>>>>>     Thanks,
>>>>>     Brian Pelletier
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> Spce-user mailing list
>>>>> Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
>>>>> https://lists.sipwise.com/listinfo/spce-user
>>>>
>>>>
>>>> _______________________________________________
>>>> Spce-user mailing list
>>>> Spce-user at lists.sipwise.com
>>>> https://lists.sipwise.com/listinfo/spce-user
>>>
>>>
>>> -- 
>>> Michael 'Joe' Gaylord
>>> COLI Inc.
>>> Office: 888.299.0071 Ext 220
>>> Office Direct: 231.354.7063
>>> Fax: 888.990.0709
>>>
>>> _______________________________________________
>>> Spce-user mailing list
>>> Spce-user at lists.sipwise.com
>>> https://lists.sipwise.com/listinfo/spce-user
>>
>>
>> -- 
>> Michael 'Joe' Gaylord
>> COLI Inc.
>> Office: 888.299.0071 Ext 220
>> Office Direct: 231.354.7063
>> Fax: 888.990.0709
>> _______________________________________________
>> Spce-user mailing list
>> Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
>> https://lists.sipwise.com/listinfo/spce-user
>
> The contents of this email and any attachments are confidential and 
> may also be privileged. You must not disseminate the contents of this 
> email and any attachments without permission of the sender. If you 
> have received this email by mistake, please delete all copies and 
> inform the sender immediately. You may refer to our company's Privacy 
> Policy here 
> <https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/>. 


-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.sipwise.com/mailman/private/spce-user_lists.sipwise.com/attachments/20190103/42a1f6c7/attachment.html>