[Spce-user] vm and call forwarding down after update mr6.5.3.2

Alex Lutay alutay at sipwise.com
Mon Oct 14 09:42:17 EDT 2019

Thank you Henk for the hints here!

Also it is nice to know the initial release you have upgraded from.

>From the log you shared it is not clean who replies 503

Useful command for you:

> ngcp-service summary
> ngcp-status
> tail -n0 -f /var/log/ngcp/* | grep -i error

Also check for local customtt files which might be outdated now:
> find /etc/ngcp-config -type f -name \*.customtt.tt2*

Also you can use "sngrep" tool for tracing SIP calls on your system in
the real time.

I hope it helps you.

On 10/11/19 11:54 AM, Henk via Spce-user wrote:
> Hi Andy,
> You can have a look at the upgrade log
> (/var/log/ngcp-upgrade-mr6.5.3-*.log) to see if something went wrong.
> Also, to get a good service summery, you can use "ngcp-service summary"
> As voicemail is not working, it can have something to do with the
> Asterisk process. You can monitor Asterisk with "asterisk -rvvv" from
> the command line and dial voicemail to see what happens.
> Regards,
> Henk Plessius
> On 10-10-2019 18:34, Andy Clark wrote:
>> I just upgrade to and my voicemail and call
>> forwarding are not working
>> What info do you need to help me in this matter? (this server is in
>> production right now)
>> i checked and i'm not seeing any service down
>> I'm getting this
>> SIP/2.0 503 PSTN Termination Currently Unavailable
>> Via: SIP/2.0/UDP
>> Via: SIP/2.0/TCP
>> To: <sip:*9999 at core.xxxxxx.com
>> <mailto:9999 at core.xxxxxx.com>;transport=TCP>;tag=f3067022b00c564156251ba2f28f331f-7855
>> From: <sip:test-vm at core.xxxxx.com
>> <mailto:sip%3Atest-vm at core.xxxxx.com>;transport=TCP>;tag=f85edf42
>> Call-ID: 4KvdNt8n2R9khBJ-STEvRQ..
>> CSeq: 2 INVITE
>> Thank you

Alex Lutay

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