[Spce-user] Billing not working

Tue Feb 23 11:20:31 EST 2021

Looks like no billing fee was found for your call.
Can you send me the number you called and the billing fee entry which should match this call?

> Am 23.02.2021 um 15:24 schrieb Viraj Balgobind <ideatells at outlook.com>:
> 
> 
> Hi Matthias,
>  
> The rates are not applied to an outbound call, not on the peer and not on the customer.
>  
> When I click on the subscriber > call log I see the inbound and outbound call log and it is not being rated.
>  
> Please check the following screenshot:
>  
> <image002.png>
>  
> Kind regards,
> Viraj
>  
> From: Matthias Hohl <matthias.hohl at telematica.at> 
> Sent: Tuesday, 23 February 2021 15:06
> To: 'Viraj Balgobind' <ideatells at outlook.com>; spce-user at lists.sipwise.com
> Subject: AW: [Spce-user] Billing not working
>  
> Hey,
>  
> what did you mean, they are not applied to your calls?
> If you go into the subscriber > call log… did you see the calls there and also the rated amount?
>  
>  
> Von: Viraj Balgobind <ideatells at outlook.com> 
> Gesendet: Dienstag, 23. Februar 2021 14:38
> An: spce-user at lists.sipwise.com
> Betreff: [Spce-user] Billing not working
>  
> Dear,
>  
> I am facing an issue with applying a billing profile to my subscribers and peers.
>  
> I applied the billing profile to my peers and customer, but the rates are not applied to my calls.
>  
> I used a CSV to upload my rates. An example is one the following:
>  
> .,^35526490,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix
> .,^35526523,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix
> .,^35526563,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix
>  
> I checked the following logs:
>  
> root at spce:/var/log/ngcp# cat cdr.log
> Feb 23 12:37:23 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.623999 CDR/sec
> Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6857 us.
> Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.836372 CDR/sec
> Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7676 us.
> Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 130.276186 CDR/sec
> Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 2176 us.
> Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
> Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6967 us.
> Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 143.533802 CDR/sec
> Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1353 us.
> Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
> Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6205 us.
> Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 161.160355 CDR/sec
> Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6586 us.
> Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 151.837230 CDR/sec
> Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1706 us.
> Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
> Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 5205 us.
> Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 192.122959 CDR/sec
> Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7136 us.
> Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 140.134529 CDR/sec
> Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 8149 us.
> Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 122.714443 CDR/sec
> Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7276 us.
> Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 137.438153 CDR/sec
> root at spce:/var/log/ngcp# cat rate-o-mat.log 
> root at spce:/var/log/ngcp#
>  
> This is what I see when I click on customers in the menu. It looks like it is applied to the customer.
>  
> <image001.png>
>  
> Could you help me out with this issue?
>  
> Kind regards,
> Viraj
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