[Spce-user] Call Recordings can't be deleted via GUI mr8.5.4

[Alex Lutay]

Dear Matthias,

It is definitely a permissions issues.
Both ngcp-panel (WEB+API) and RTPEnging need read+write access to files 
stored on NFS share.

AFAIK, Sipwise support team can assist you here. Isn't it?

On 5/16/21 11:52 PM, [ EXT ] Matthias Hohl wrote:
> Hello again,
> 
> deleting a call recording is still not working. Normal delete and force 
> delete don’t work.
> 
> But if I delete the recorded file on the NFS share, I can delete the 
> call recoding via GUI with “force delete”.
> 
> So there is somewhere a permission problem… but really don’t know where 
> cause the GUI account has master and system rights.
> 
> BTW: how can I batch-force-delete all entries of a subscriber, peer? Is 
> there some CLI command for it?
> 
> thanks
> 
> *Von:*Matthias Hohl <matthias.hohl at telematica.at>
> *Gesendet:* Mittwoch, 12. Mai 2021 00:55
> *An:* spce-user at lists.sipwise.com
> *Betreff:* [Spce-user] Call Recordings can't be deleted via GUI mr8.5.4
> 
> Hello,
> 
> I played around today with the call recordings feature and it works fine 
> so far. I can playback them via GUI and also download it from NFS share.
> 
> But as I try to delete my recorded files via the GUI (Subscriber > Call 
> Recordings > Delete Recordings) I get an error back: Failed to delete 
> recording [167E2498F5DADAF8]
> 
> Also if I try to enable “Force delete” I get back the same error message.
> 
> In var/log/ngcp/panel.log I found this:
> 
> May 12 00:50:34 spce ngcp-panel: ERROR: IP=188.65.77.77 
> CALLED=Controller::Subscriber::delete_recording TX=167E24DA0B49FD10 
> USER=matthias.hohl DATA=�{ 'submitid' => '', 'save' => 
> "L\x{f6}schen"}�MSG="�Failed to delete recording (Can't 
> unlink('/var/lib/rtpengine-recording/61d8faaa58d48272164dd0c559dab759%40xxx.telematica.at-0756b6033b77axxx-mix.wav'): 
> Permission denied at /usr/share/perl5/NGCP/Panel/Utils/Subscriber.pm 
> line 2434#012)�" LOG=""
> 
> May 12 00:50:42 spce ngcp-panel: ERROR: IP=188.65.77.77 
> CALLED=Controller::Subscriber::delete_recording TX=167E24DBE996FB08 
> USER=matthias.hohl DATA=�{ 'submitid' => '', 'force_delete' => '1', 
> 'save' => "L\x{f6}schen"}�MSG="�Failed to delete recording (Can't 
> unlink('/var/lib/rtpengine-recording/61d8faaa58d48272164dd0c559dab759%40xxx.telematica.at-0756b6033b77axxx-mix.wav'): 
> Permission denied at /usr/share/perl5/NGCP/Panel/Utils/Subscriber.pm 
> line 2434#012)�" LOG=""
> 
> I record to a NFS mount:
> 
>      nfs_remote_path: /NFS_share/call-recordings
> 
>      output_dir: /var/lib/rtpengine-recording
> 
> Any idea how to fix that?
> 
> Mit freundlichen Grüßen,
> 
> Matthias Hohl
> 
> 

-- 
Alex Lutay