[Spce-user] [EXTERNAL] Voicemail and No audio available on SIP
Jiri Ptacnik
ptakjura at gmail.com
Tue Apr 2 05:11:23 EDT 2024
Voicemail works
- when immediate redirect to voicebox is set
- when ringing some time condition is set AND (!) call is made between
subscribers on the same SPCE platform
When call is originated for example in GSM network and is going do
SPCE from outside, immediate redirect to voicebox works, conditional
is NOT working.
It does not seems to sounds problem related.
How about this networks settings, does it looks right for you:
---
hosts:
self:
dbnode: '1'
interfaces:
- lo
- neth0
- ens19
lo:
cluster_sets:
- default
eee: no
ip: 127.0.0.1
netmask: 255.255.255.0
shared_ip: []
shared_v6ip: []
type:
- sip_int
- ha_int
- aux_ext
- ssh_ext
- api_int
- rtp_int
- stor_int
v6ip: ::1
v6netmask: 128
neth0:
dns_nameservers:
- 8.8.8.8
eee: no
gateway: 111.111.111.158
hwaddr: 33:33:33:33:33:33
ip: 111.111.111.154
netmask: 255.255.255.224
type:
- sip_ext
- rtp_ext
- web_int
- ssh_ext
- web_ext
ens19:
eee: no
hwaddr: 22:22:22:22:22:22
ip: 222.222.222.150
netmask: 255.255.255.252
post_up:
- route add -net 333.333.333.48/28 gw 222.222.222.149
type:
- sip_ext_incoming
- rtp_ext
nodename: spce
role:
- proxy
- lb
- mgmt
- rtp
- db
- storage
status: online
swraiddevices: []
sysdescr: ''
syslocation: ''
sysname: ''
thanks
JiriP
po 25. 3. 2024 v 12:16 odesílatel Jiri Ptacnik <ptakjura at gmail.com> napsal:
>
> When I set language for Voicebox on Domain level, then Asterisk
> reporting EN for example in Digits sounds, but with same error - no
> audio available.
>
> Also custom greetings upload works in Old admin GUI, not in New GUI.
>
> JiriP
>
> po 25. 3. 2024 v 9:54 odesílatel Jiri Ptacnik <ptakjura at gmail.com> napsal:
> >
> > Thanks Marco,
> >
> > unfortunately no success.
> >
> > - I rised Asterisk debug level, but there is no information about
> > specific missing file: I can see some messages DE language is in use,
> > but this is not set for Subsriber, nor in default level (EN is set).
> >
> > - I also reset Soundset
> >
> > - Also I can see, If i try to setup custom voicemail greetings, these
> > are not saved or applied, but no error message anywhere. But for
> > example I have one subscriber from earlier with custom greeting and he
> > still has his greetings. Also there are probably problems with saving
> > language settings...
> >
> > Overall, this seems not directly Voicemail problem, more deeper
> > problem "something goes wrong after upgrade from 9.5 do 10.5". In
> > another question I have problems with redis/keydb, may be, it is some
> > way related... I am looking into logs, but without luck to see
> > anything clear...
> >
> > service.log: "No pushd defined or found..." after ngcp-status command
> > sems.log: "Could not extract expires value..."
> > panel.log: "Failed to find path API/attach", "Error 500..."
> > redis.log: is always empty, seems strange to me...
> > syslog: nothing special
> >
> > I think, best thing to do could be re-install system. Is there any
> > best-practice for this? For example install clean SPCE of same version
> > as now, then copy MySQL DB + NGCP config files to this new system...?
> >
> > JiriP
> >
> > čt 21. 3. 2024 v 11:38 odesílatel Marco Capetta via Spce-user
> > <spce-user at lists.sipwise.com> napsal:
> > >
> > > Hi Jiri,
> > >
> > > the announcement played by Asterisk in case of not answer or unconditional forward to voicemail are different.
> > > Possible tests:
> > > * Check that your asterisk sound packages are updated
> > > * Try to switch to another of the available voicemail language and see if ti solves the problem. In this case you are most probably missing one of the announcements.
> > > * Remove all the voicemail custom greetings
> > > * If you enter in the astersik cli, you can also increase the verbose/debug level and get additional information about the missing file.
> > >
> > > Thank you
> > >
> > > Regards
> > > Marco
> > >
> > >
> > >
> > >
> > > On Thu, Mar 21, 2024 at 9:22 AM Jiri Ptacnik <ptakjura at gmail.com> wrote:
> > >>
> > >> Hi,
> > >>
> > >> SPCE 10.5.6
> > >>
> > >> When Redirect to Voicebox is set up (without condition, immediately),
> > >> it works fine.
> > >>
> > >> When the condition is set (for example After 15 seconds redirect to
> > >> Voicebox), then after 15 seconds ringing, the call is terminated
> > >> without going into Voicebox.
> > >>
> > >> In voicemail.log is this:
> > >>
> > >> Mar 20 19:29:40 spce asterisk[611]: WARNING[4157][C-00000002]:
> > >> app.c:1941 in __ast_play_and_record: No audio available on
> > >> SIP/sip_proxy-00000001??
> > >> Mar 20 19:29:40 spce asterisk[611]: [Mar 20 19:29:40]
> > >> #033[1;31mWARNING#033[0m[4157][C-00000002]:
> > >> #033[1;37mapp.c#033[0m:#033[1;37m1941#033[0m
> > >> #033[1;37m__ast_play_and_record#033[0m: No audio available on
> > >> SIP/sip_proxy-00000001??
> > >>
> > >> Any hints? It could be a problem with network interfaces and its Types
> > >> defined in network.yml?
> > >>
> > >> thanks
> > >> JiriP
> > >>
> > >> --
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> > >> Spce-user at lists.sipwise.com
> > >> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
> > >
> > >
> > >
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