[Spce-user] [EXTERNAL] Re: Spce-user Digest, Vol 85, Issue 2
Jose Antonio Su Ng
jsung at sipwise.com
Thu Sep 3 09:40:32 EDT 2026
Dear Malte,
For customer #6, this is fine. Undefined means that is has no related
email address (due to deleted contact).
Have you checked if customer #7 is still active? If it can't find the
contract id, it means that customer is terminated. If this is not the
case, can you provide more info about this.
Best regards,
Jose Su
On 9/3/26 14:19, Malte wrote:
>
> Dear Jose,
>
> there now is a list of customers. Customer 6 is being displayed as
> 6-undefined-sipaccount. When picking a existing customer (like
> 7-ml at innonet.at-sipaccount) and specifying a valid invoice period,
> upon clicking Save I get the error "invalid contract_id 7".
>
> Thanks,
>
> Malte
>
>
> On 01/09/2026 10.19, Jose Antonio Su Ng wrote:
>> Dear Malte,
>>
>> Another fix has been released for mr26.1.1, please update ngcp-panel
>> and ngcp-admin-ui to the latest version.
>>
>> Best regards,
>> Jose Su
>>
>> On 8/20/26 10:57, Malte wrote:
>>>
>>> Hi,
>>>
>>> regarding #MT65461: error still persists after upgrade to 26.1.1.
>>>
>>>
>>>
>>> At first I got the same error message, but the customer list was
>>> non-empty. After choosing a customer and specifying a invoice period
>>> I pressed "Save". After that a new error message appeared: the
>>> chosen contract ID does not exist. Unfortunately I'm not able to
>>> replicate this behaviour. When using the V1 interface everything works.
>>>
>>> Best regards,
>>> Malte
>>>
>>> On 05/08/2026 13:33, spce-user-request at lists.sipwise.com wrote:
>>>> Send Spce-user mailing list submissions to
>>>> spce-user at lists.sipwise.com
>>>>
>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>> or, via email, send a message with subject or body 'help' to
>>>> spce-user-request at lists.sipwise.com
>>>>
>>>> You can reach the person managing the list at
>>>> spce-user-owner at lists.sipwise.com
>>>>
>>>> When replying, please edit your Subject line so it is more specific
>>>> than "Re: Contents of Spce-user digest..."
>>>>
>>>>
>>>> Today's Topics:
>>>>
>>>> 1. Re: [EXTERNAL] #MT65461 (Jose Antonio Su Ng)
>>>> 2. Re: [EXTERNAL] #MT65461 (Malte)
>>>>
>>>>
>>>> ----------------------------------------------------------------------
>>>>
>>>> Message: 1
>>>> Date: Wed, 5 Aug 2026 13:24:36 +0200
>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
>>>> Message-ID:<07205589-7d44-4eec-9a88-e75fddfdc4e2 at sipwise.com>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Dear Malte,
>>>>
>>>> Our developers have fixed this error message, you can upgrade your
>>>> system to the latest supported release to have this fix included.
>>>>
>>>> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>>>>
>>>> Best regards,
>>>> Jose Su
>>>>
>>>> On 8/5/26 12:23, Malte wrote:
>>>>> Hi All,
>>>>>
>>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>>> Creation
>>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>>
>>>>>> Dear Malte,
>>>>>>
>>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>>> does not affect the functionality of the Invoices, as the list shows all
>>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>>> it is clear that because the contact was deleted, you will received such
>>>>>> error message.
>>>>> Bug does affect functionality as seen in the attached screenshots;
>>>>> invoice creation is only possible when using V1 interface.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>> Malte
>>>>>
>>>>>
>>>>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>>>>> Send Spce-user mailing list submissions to
>>>>>> spce-user at lists.sipwise.com
>>>>>>
>>>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>>> or, via email, send a message with subject or body 'help' to
>>>>>> spce-user-request at lists.sipwise.com
>>>>>>
>>>>>> You can reach the person managing the list at
>>>>>> spce-user-owner at lists.sipwise.com
>>>>>>
>>>>>> When replying, please edit your Subject line so it is more specific
>>>>>> than "Re: Contents of Spce-user digest..."
>>>>>>
>>>>>>
>>>>>> Today's Topics:
>>>>>>
>>>>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>>>>> failures or no data (José Su Ng)
>>>>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>>>>> (Jose Antonio Su Ng)
>>>>>>
>>>>>>
>>>>>> ----------------------------------------------------------------------
>>>>>>
>>>>>> Message: 1
>>>>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>>>>> From: José Su Ng<jsung at sipwise.com>
>>>>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>>>>> spce-user at lists.sipwise.com
>>>>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>>>>> with command failures or no data
>>>>>> Message-ID:
>>>>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>>>>> Content-Type: text/plain; charset="utf-8"
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> You can try using "ngcp-usr-location" command to verify the user
>>>>>> locations
>>>>>> on the system.
>>>>>>
>>>>>> About the warning in the proxy log, it has been resolved in recent
>>>>>> releases.
>>>>>>
>>>>>> Best regards,
>>>>>> Jose Su
>>>>>>
>>>>>> On 7/2/26 21:34, list mailing wrote:
>>>>>>
>>>>>> Dear all,
>>>>>>
>>>>>> I am writing to report an issue with our mr13.5.1 platform regarding the
>>>>>> querying of active users.
>>>>>> When executing the registration verification commands (kamcmd, kamctl,
>>>>>> ngcp-kamcmd), the system returns no data.
>>>>>> This occurs despite the fact that we are certain there are currently
>>>>>> registered and active users.
>>>>>> Additionally, we have detected that the following warning is repeatedly
>>>>>> generated in the kamailio-proxy.log file:
>>>>>>
>>>>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>>>>> 'expires'
>>>>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>>>>> 'partition'
>>>>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>>>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full table
>>>>>> scan
>>>>>> on table 'location' while doing the query
>>>>>>
>>>>>> For the moment, we are only retrieving the data using the REST API.
>>>>>>
>>>>>> Is this a configuration error or a version-specific issue?
>>>>>> We haven't seen similar inquiries on the list.
>>>>>>
>>>>>> Thank you very much.
>>>>>>
>>>>>> supplementary data:
>>>>>>
>>>>>> - ls /var/run/kamailio/*sock
>>>>>> /var/run/kamailio/ctl.lb.sock
>>>>>> /var/run/kamailio/ctl.proxy.sock
>>>>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>>>>> /var/run/kamailio/kamailio_rpc.sock
>>>>>>
>>>>>> - ngcp-kamctl proxy ul show
>>>>>> {
>>>>>> "Domains": [
>>>>>> {
>>>>>> "Domain": {
>>>>>> "Domain": "location",
>>>>>> "Size": 1024,
>>>>>> "AoRs": [],
>>>>>> "Stats": {
>>>>>> "Records": 0,
>>>>>> "Max-Slots": 0
>>>>>> }
>>>>>> }
>>>>>> }
>>>>>> ]
>>>>>> }
>>>>>>
>>>>>> - Redis returns data in redis-cli -n 20 keys
>>>>>> -------------- next part --------------
>>>>>> An HTML attachment was scrubbed...
>>>>>> URL:
>>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> Message: 2
>>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>>> Creation
>>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>>
>>>>>> Dear Malte,
>>>>>>
>>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>>> does not affect the functionality of the Invoices, as the list shows all
>>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>>> it is clear that because the contact was deleted, you will received such
>>>>>> error message.
>>>>>>
>>>>>> Best regards,
>>>>>> Jose Su
>>>>>>
>>>>>> On 7/1/26 12:08, Malte wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>>>>> using the V2 interface.
>>>>>>>
>>>>>>> The issues started after the deletion a contact + customer +
>>>>>>> subscriber from the platform.
>>>>>>>
>>>>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>>>>> error text appears:
>>>>>>>
>>>>>>>> Unexpected error 😱: can't access property "email",
>>>>>>>> e.contact_id_expand is null
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Malte
>>>>>>>
>>>>>>>
>>>>>> -------------- next part --------------
>>>>>> An HTML attachment was scrubbed...
>>>>>> URL:
>>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> Subject: Digest Footer
>>>>>>
>>>>>> Spce-user mailing list
>>>>>> Spce-user at lists.sipwise.com
>>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> End of Spce-user Digest, Vol 84, Issue 4
>>>>>> ****************************************
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:<http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260805/1587364f/attachment-0001.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Message: 2
>>>> Date: Wed, 5 Aug 2026 13:33:39 +0200
>>>> From: Malte<spce at lard.at>
>>>> To: Jose Antonio Su Ng<jsung at sipwise.com>,
>>>> spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
>>>> Message-ID:<b2d3ddb6-5c9a-495d-85f6-e08c4cda50d5 at lard.at>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Hello,
>>>>
>>>> thanks. I'm using the LTS release 13.5.1. Will the bug be fixed in this
>>>> version as well?
>>>>
>>>> Best Regards,
>>>>
>>>> Malte
>>>>
>>>>
>>>> On 05/08/2026 13.24, Jose Antonio Su Ng wrote:
>>>>> Dear Malte,
>>>>>
>>>>> Our developers have fixed this error message, you can upgrade your
>>>>> system to the latest supported release to have this fix included.
>>>>>
>>>>> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>>>>>
>>>>> Best regards,
>>>>> Jose Su
>>>>>
>>>>> On 8/5/26 12:23, Malte wrote:
>>>>>> Hi All,
>>>>>>
>>>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>>>> Creation
>>>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>>>
>>>>>>> Dear Malte,
>>>>>>>
>>>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>>>> does not affect the functionality of the Invoices, as the list shows
>>>>>>> all
>>>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>>>> it is clear that because the contact was deleted, you will received
>>>>>>> such
>>>>>>> error message.
>>>>>> Bug does affect functionality as seen in the attached screenshots;
>>>>>> invoice creation is only possible when using V1 interface.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>> Malte
>>>>>>
>>>>>>
>>>>>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>>>>>> Send Spce-user mailing list submissions to
>>>>>>> spce-user at lists.sipwise.com
>>>>>>>
>>>>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>>>> or, via email, send a message with subject or body 'help' to
>>>>>>> spce-user-request at lists.sipwise.com
>>>>>>>
>>>>>>> You can reach the person managing the list at
>>>>>>> spce-user-owner at lists.sipwise.com
>>>>>>>
>>>>>>> When replying, please edit your Subject line so it is more specific
>>>>>>> than "Re: Contents of Spce-user digest..."
>>>>>>>
>>>>>>>
>>>>>>> Today's Topics:
>>>>>>>
>>>>>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>>>>>> failures or no data (José Su Ng)
>>>>>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>>>>>> (Jose Antonio Su Ng)
>>>>>>>
>>>>>>>
>>>>>>> ----------------------------------------------------------------------
>>>>>>>
>>>>>>> Message: 1
>>>>>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>>>>>> From: José Su Ng<jsung at sipwise.com>
>>>>>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>>>>>> spce-user at lists.sipwise.com
>>>>>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>>>>>> with command failures or no data
>>>>>>> Message-ID:
>>>>>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>>>>>> Content-Type: text/plain; charset="utf-8"
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> You can try using "ngcp-usr-location" command to verify the user
>>>>>>> locations
>>>>>>> on the system.
>>>>>>>
>>>>>>> About the warning in the proxy log, it has been resolved in recent
>>>>>>> releases.
>>>>>>>
>>>>>>> Best regards,
>>>>>>> Jose Su
>>>>>>>
>>>>>>> On 7/2/26 21:34, list mailing wrote:
>>>>>>>
>>>>>>> Dear all,
>>>>>>>
>>>>>>> I am writing to report an issue with our mr13.5.1 platform regarding
>>>>>>> the
>>>>>>> querying of active users.
>>>>>>> When executing the registration verification commands (kamcmd, kamctl,
>>>>>>> ngcp-kamcmd), the system returns no data.
>>>>>>> This occurs despite the fact that we are certain there are currently
>>>>>>> registered and active users.
>>>>>>> Additionally, we have detected that the following warning is repeatedly
>>>>>>> generated in the kamailio-proxy.log file:
>>>>>>>
>>>>>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>>>>>> 'expires'
>>>>>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>>>>>> 'partition'
>>>>>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>>>>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full
>>>>>>> table scan
>>>>>>> on table 'location' while doing the query
>>>>>>>
>>>>>>> For the moment, we are only retrieving the data using the REST API.
>>>>>>>
>>>>>>> Is this a configuration error or a version-specific issue?
>>>>>>> We haven't seen similar inquiries on the list.
>>>>>>>
>>>>>>> Thank you very much.
>>>>>>>
>>>>>>> supplementary data:
>>>>>>>
>>>>>>> - ls /var/run/kamailio/*sock
>>>>>>> /var/run/kamailio/ctl.lb.sock
>>>>>>> /var/run/kamailio/ctl.proxy.sock
>>>>>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>>>>>> /var/run/kamailio/kamailio_rpc.sock
>>>>>>>
>>>>>>> - ngcp-kamctl proxy ul show
>>>>>>> {
>>>>>>> "Domains": [
>>>>>>> {
>>>>>>> "Domain": {
>>>>>>> "Domain": "location",
>>>>>>> "Size": 1024,
>>>>>>> "AoRs": [],
>>>>>>> "Stats": {
>>>>>>> "Records": 0,
>>>>>>> "Max-Slots": 0
>>>>>>> }
>>>>>>> }
>>>>>>> }
>>>>>>> ]
>>>>>>> }
>>>>>>>
>>>>>>> - Redis returns data in redis-cli -n 20 keys
>>>>>>> -------------- next part --------------
>>>>>>> An HTML attachment was scrubbed...
>>>>>>> URL:
>>>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Message: 2
>>>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>>>> Creation
>>>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>>>
>>>>>>> Dear Malte,
>>>>>>>
>>>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>>>> does not affect the functionality of the Invoices, as the list shows
>>>>>>> all
>>>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>>>> it is clear that because the contact was deleted, you will received
>>>>>>> such
>>>>>>> error message.
>>>>>>>
>>>>>>> Best regards,
>>>>>>> Jose Su
>>>>>>>
>>>>>>> On 7/1/26 12:08, Malte wrote:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>>>>>> using the V2 interface.
>>>>>>>>
>>>>>>>> The issues started after the deletion a contact + customer +
>>>>>>>> subscriber from the platform.
>>>>>>>>
>>>>>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>>>>>> error text appears:
>>>>>>>>
>>>>>>>>> Unexpected error 😱: can't access property "email",
>>>>>>>>> e.contact_id_expand is null
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Malte
>>>>>>>>
>>>>>>>>
>>>>>>> -------------- next part --------------
>>>>>>> An HTML attachment was scrubbed...
>>>>>>> URL:
>>>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Subject: Digest Footer
>>>>>>>
>>>>>>> Spce-user mailing list
>>>>>>> Spce-user at lists.sipwise.com
>>>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> End of Spce-user Digest, Vol 84, Issue 4
>>>>>>> ****************************************
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:<http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260805/15831353/attachment.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Subject: Digest Footer
>>>>
>>>> Spce-user mailing list
>>>> Spce-user at lists.sipwise.com
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> End of Spce-user Digest, Vol 85, Issue 2
>>>> ****************************************
>>>
>>
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