[Spce-user] [EXTERNAL] Re: Spce-user Digest, Vol 85, Issue 2
Jose Antonio Su Ng
jsung at sipwise.com
Tue Sep 1 04:19:00 EDT 2026
Dear Malte,
Another fix has been released for mr26.1.1, please update ngcp-panel and
ngcp-admin-ui to the latest version.
Best regards,
Jose Su
On 8/20/26 10:57, Malte wrote:
>
> Hi,
>
> regarding #MT65461: error still persists after upgrade to 26.1.1.
>
>
> At first I got the same error message, but the customer list was
> non-empty. After choosing a customer and specifying a invoice period I
> pressed "Save". After that a new error message appeared: the chosen
> contract ID does not exist. Unfortunately I'm not able to replicate
> this behaviour. When using the V1 interface everything works.
>
> Best regards,
> Malte
>
> On 05/08/2026 13:33, spce-user-request at lists.sipwise.com wrote:
>> Send Spce-user mailing list submissions to
>> spce-user at lists.sipwise.com
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>> or, via email, send a message with subject or body 'help' to
>> spce-user-request at lists.sipwise.com
>>
>> You can reach the person managing the list at
>> spce-user-owner at lists.sipwise.com
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of Spce-user digest..."
>>
>>
>> Today's Topics:
>>
>> 1. Re: [EXTERNAL] #MT65461 (Jose Antonio Su Ng)
>> 2. Re: [EXTERNAL] #MT65461 (Malte)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Wed, 5 Aug 2026 13:24:36 +0200
>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
>> Message-ID:<07205589-7d44-4eec-9a88-e75fddfdc4e2 at sipwise.com>
>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>
>> Dear Malte,
>>
>> Our developers have fixed this error message, you can upgrade your
>> system to the latest supported release to have this fix included.
>>
>> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>>
>> Best regards,
>> Jose Su
>>
>> On 8/5/26 12:23, Malte wrote:
>>> Hi All,
>>>
>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>> Creation
>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Dear Malte,
>>>>
>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>> does not affect the functionality of the Invoices, as the list shows all
>>>> the customer in your system (active, inactive, etc.). And in your case
>>>> it is clear that because the contact was deleted, you will received such
>>>> error message.
>>> Bug does affect functionality as seen in the attached screenshots;
>>> invoice creation is only possible when using V1 interface.
>>>
>>>
>>>
>>> Best Regards,
>>> Malte
>>>
>>>
>>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>>> Send Spce-user mailing list submissions to
>>>> spce-user at lists.sipwise.com
>>>>
>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>> or, via email, send a message with subject or body 'help' to
>>>> spce-user-request at lists.sipwise.com
>>>>
>>>> You can reach the person managing the list at
>>>> spce-user-owner at lists.sipwise.com
>>>>
>>>> When replying, please edit your Subject line so it is more specific
>>>> than "Re: Contents of Spce-user digest..."
>>>>
>>>>
>>>> Today's Topics:
>>>>
>>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>>> failures or no data (José Su Ng)
>>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>>> (Jose Antonio Su Ng)
>>>>
>>>>
>>>> ----------------------------------------------------------------------
>>>>
>>>> Message: 1
>>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>>> From: José Su Ng<jsung at sipwise.com>
>>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>>> spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>>> with command failures or no data
>>>> Message-ID:
>>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>>> Content-Type: text/plain; charset="utf-8"
>>>>
>>>> Hi,
>>>>
>>>> You can try using "ngcp-usr-location" command to verify the user
>>>> locations
>>>> on the system.
>>>>
>>>> About the warning in the proxy log, it has been resolved in recent
>>>> releases.
>>>>
>>>> Best regards,
>>>> Jose Su
>>>>
>>>> On 7/2/26 21:34, list mailing wrote:
>>>>
>>>> Dear all,
>>>>
>>>> I am writing to report an issue with our mr13.5.1 platform regarding the
>>>> querying of active users.
>>>> When executing the registration verification commands (kamcmd, kamctl,
>>>> ngcp-kamcmd), the system returns no data.
>>>> This occurs despite the fact that we are certain there are currently
>>>> registered and active users.
>>>> Additionally, we have detected that the following warning is repeatedly
>>>> generated in the kamailio-proxy.log file:
>>>>
>>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>>> 'expires'
>>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>>> 'partition'
>>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full table
>>>> scan
>>>> on table 'location' while doing the query
>>>>
>>>> For the moment, we are only retrieving the data using the REST API.
>>>>
>>>> Is this a configuration error or a version-specific issue?
>>>> We haven't seen similar inquiries on the list.
>>>>
>>>> Thank you very much.
>>>>
>>>> supplementary data:
>>>>
>>>> - ls /var/run/kamailio/*sock
>>>> /var/run/kamailio/ctl.lb.sock
>>>> /var/run/kamailio/ctl.proxy.sock
>>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>>> /var/run/kamailio/kamailio_rpc.sock
>>>>
>>>> - ngcp-kamctl proxy ul show
>>>> {
>>>> "Domains": [
>>>> {
>>>> "Domain": {
>>>> "Domain": "location",
>>>> "Size": 1024,
>>>> "AoRs": [],
>>>> "Stats": {
>>>> "Records": 0,
>>>> "Max-Slots": 0
>>>> }
>>>> }
>>>> }
>>>> ]
>>>> }
>>>>
>>>> - Redis returns data in redis-cli -n 20 keys
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:
>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Message: 2
>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>> Creation
>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Dear Malte,
>>>>
>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>> does not affect the functionality of the Invoices, as the list shows all
>>>> the customer in your system (active, inactive, etc.). And in your case
>>>> it is clear that because the contact was deleted, you will received such
>>>> error message.
>>>>
>>>> Best regards,
>>>> Jose Su
>>>>
>>>> On 7/1/26 12:08, Malte wrote:
>>>>> Hi,
>>>>>
>>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>>> using the V2 interface.
>>>>>
>>>>> The issues started after the deletion a contact + customer +
>>>>> subscriber from the platform.
>>>>>
>>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>>> error text appears:
>>>>>
>>>>>> Unexpected error 😱: can't access property "email",
>>>>>> e.contact_id_expand is null
>>>>> Best Regards,
>>>>>
>>>>> Malte
>>>>>
>>>>>
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:
>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Subject: Digest Footer
>>>>
>>>> Spce-user mailing list
>>>> Spce-user at lists.sipwise.com
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> End of Spce-user Digest, Vol 84, Issue 4
>>>> ****************************************
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL:<http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260805/1587364f/attachment-0001.htm>
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Wed, 5 Aug 2026 13:33:39 +0200
>> From: Malte<spce at lard.at>
>> To: Jose Antonio Su Ng<jsung at sipwise.com>,
>> spce-user at lists.sipwise.com
>> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
>> Message-ID:<b2d3ddb6-5c9a-495d-85f6-e08c4cda50d5 at lard.at>
>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>
>> Hello,
>>
>> thanks. I'm using the LTS release 13.5.1. Will the bug be fixed in this
>> version as well?
>>
>> Best Regards,
>>
>> Malte
>>
>>
>> On 05/08/2026 13.24, Jose Antonio Su Ng wrote:
>>> Dear Malte,
>>>
>>> Our developers have fixed this error message, you can upgrade your
>>> system to the latest supported release to have this fix included.
>>>
>>> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>>>
>>> Best regards,
>>> Jose Su
>>>
>>> On 8/5/26 12:23, Malte wrote:
>>>> Hi All,
>>>>
>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>> Creation
>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>
>>>>> Dear Malte,
>>>>>
>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>> does not affect the functionality of the Invoices, as the list shows
>>>>> all
>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>> it is clear that because the contact was deleted, you will received
>>>>> such
>>>>> error message.
>>>> Bug does affect functionality as seen in the attached screenshots;
>>>> invoice creation is only possible when using V1 interface.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>> Malte
>>>>
>>>>
>>>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>>>> Send Spce-user mailing list submissions to
>>>>> spce-user at lists.sipwise.com
>>>>>
>>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>> or, via email, send a message with subject or body 'help' to
>>>>> spce-user-request at lists.sipwise.com
>>>>>
>>>>> You can reach the person managing the list at
>>>>> spce-user-owner at lists.sipwise.com
>>>>>
>>>>> When replying, please edit your Subject line so it is more specific
>>>>> than "Re: Contents of Spce-user digest..."
>>>>>
>>>>>
>>>>> Today's Topics:
>>>>>
>>>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>>>> failures or no data (José Su Ng)
>>>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>>>> (Jose Antonio Su Ng)
>>>>>
>>>>>
>>>>> ----------------------------------------------------------------------
>>>>>
>>>>> Message: 1
>>>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>>>> From: José Su Ng<jsung at sipwise.com>
>>>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>>>> spce-user at lists.sipwise.com
>>>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>>>> with command failures or no data
>>>>> Message-ID:
>>>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>>>> Content-Type: text/plain; charset="utf-8"
>>>>>
>>>>> Hi,
>>>>>
>>>>> You can try using "ngcp-usr-location" command to verify the user
>>>>> locations
>>>>> on the system.
>>>>>
>>>>> About the warning in the proxy log, it has been resolved in recent
>>>>> releases.
>>>>>
>>>>> Best regards,
>>>>> Jose Su
>>>>>
>>>>> On 7/2/26 21:34, list mailing wrote:
>>>>>
>>>>> Dear all,
>>>>>
>>>>> I am writing to report an issue with our mr13.5.1 platform regarding
>>>>> the
>>>>> querying of active users.
>>>>> When executing the registration verification commands (kamcmd, kamctl,
>>>>> ngcp-kamcmd), the system returns no data.
>>>>> This occurs despite the fact that we are certain there are currently
>>>>> registered and active users.
>>>>> Additionally, we have detected that the following warning is repeatedly
>>>>> generated in the kamailio-proxy.log file:
>>>>>
>>>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>>>> 'expires'
>>>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>>>> 'partition'
>>>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full
>>>>> table scan
>>>>> on table 'location' while doing the query
>>>>>
>>>>> For the moment, we are only retrieving the data using the REST API.
>>>>>
>>>>> Is this a configuration error or a version-specific issue?
>>>>> We haven't seen similar inquiries on the list.
>>>>>
>>>>> Thank you very much.
>>>>>
>>>>> supplementary data:
>>>>>
>>>>> - ls /var/run/kamailio/*sock
>>>>> /var/run/kamailio/ctl.lb.sock
>>>>> /var/run/kamailio/ctl.proxy.sock
>>>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>>>> /var/run/kamailio/kamailio_rpc.sock
>>>>>
>>>>> - ngcp-kamctl proxy ul show
>>>>> {
>>>>> "Domains": [
>>>>> {
>>>>> "Domain": {
>>>>> "Domain": "location",
>>>>> "Size": 1024,
>>>>> "AoRs": [],
>>>>> "Stats": {
>>>>> "Records": 0,
>>>>> "Max-Slots": 0
>>>>> }
>>>>> }
>>>>> }
>>>>> ]
>>>>> }
>>>>>
>>>>> - Redis returns data in redis-cli -n 20 keys
>>>>> -------------- next part --------------
>>>>> An HTML attachment was scrubbed...
>>>>> URL:
>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Message: 2
>>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>>> Creation
>>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>>
>>>>> Dear Malte,
>>>>>
>>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>>> does not affect the functionality of the Invoices, as the list shows
>>>>> all
>>>>> the customer in your system (active, inactive, etc.). And in your case
>>>>> it is clear that because the contact was deleted, you will received
>>>>> such
>>>>> error message.
>>>>>
>>>>> Best regards,
>>>>> Jose Su
>>>>>
>>>>> On 7/1/26 12:08, Malte wrote:
>>>>>> Hi,
>>>>>>
>>>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>>>> using the V2 interface.
>>>>>>
>>>>>> The issues started after the deletion a contact + customer +
>>>>>> subscriber from the platform.
>>>>>>
>>>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>>>> error text appears:
>>>>>>
>>>>>>> Unexpected error 😱: can't access property "email",
>>>>>>> e.contact_id_expand is null
>>>>>> Best Regards,
>>>>>>
>>>>>> Malte
>>>>>>
>>>>>>
>>>>> -------------- next part --------------
>>>>> An HTML attachment was scrubbed...
>>>>> URL:
>>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Subject: Digest Footer
>>>>>
>>>>> Spce-user mailing list
>>>>> Spce-user at lists.sipwise.com
>>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> End of Spce-user Digest, Vol 84, Issue 4
>>>>> ****************************************
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL:<http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260805/15831353/attachment.htm>
>>
>> ------------------------------
>>
>> Subject: Digest Footer
>>
>> Spce-user mailing list
>> Spce-user at lists.sipwise.com
>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>
>>
>> ------------------------------
>>
>> End of Spce-user Digest, Vol 85, Issue 2
>> ****************************************
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260901/e8c2b41d/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: invoice_error.png
Type: image/png
Size: 129072 bytes
Desc: not available
URL: <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260901/e8c2b41d/attachment-0001.png>
More information about the Spce-user
mailing list