[Spce-user] Create subscriber - The specified telephone number is not available any more.

[Skyler]

Hey,

On Sat, Jun 16, 2012 at 4:48 AM, Daniel Tiefnig <dtiefnig at sipwise.com>wrote:

> On 06/15/2012 05:23 PM, Skyler wrote:
> > Hi,
>
> Hej!
>
> > No this is a test system so only 3 subscribers exist, I'm just
> > running through some scenarios like terminating then un-terminating
> > a subscriber. Moving a subscriber from one account to
> > another...things like that.
>
> Ok, please let me know if you're able to reproduce this. Currently I'm
> unable to think of a scenario where this could happen during
> termination, as the process is transactional, so the DB changes are
> either all or nothing.
>
> > There were no other errors in oss.log that I could see.
> > ngcp-ossbss-billing is 3.3.8
>
> Are you using the XML interface with some SOAP / XML-RPC client too, or
> just the web interface? Would it be possible someone changed something
> in the database manually?
>
> br,
> daniel
>
>
 Nothing fancy happening yet, just using the ngcp admin interface on a
clean install (2.5). A few queries via SOAP but only read requests thus far.

 I just noticed that in the admin interface, when clicking the 'X' to
delete a user under an account; actually its a 'terminate' not really a
delete. Maybe I have to use SOAP to delete the user first before
re-creating?

 My test scenario is this:

 We have many offices (office A, B,C, etc.), let's say one subscriber is
under account #4 which is office B. Now that user is permanently being
transferred to office D, I need to move the subscriber from account #4
(office B) to account #6 (office D) to keep billing in order.

 Under the same domain, I thought this should be easy to change the
account_id for the subscriber from 4 to 6 but there was no obvious way to
do that in ngcp-www-admin without manually editing the database. So, I went
ahead to 'delete/terminate' the user and re-create under account #6.

 Now I am here with the subscriber 'grayed' out under account #4 and not
able to re-create under account#6. Also not able to re-activate the
subscriber. So in this hypothetical scenario, the subscriber is now
technically locked out and not receiving calls and there is no obvious way
for me to revert back. A proverbial 'rock and hard place'. ;)

Questions:

1. How can I now 'un-terminate' the subscriber so as to revert this user
back to working again?
2. How should I go about changing the subscribers account_id from #4 to #6
without losing the subscriber voicemail and/or preference settings?


Skyler
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