[Spce-user] Call drops after 32 seconds

Jon Bonilla (Manwe) jbonilla at sipwise.com
Tue Jul 30 14:54:34 EDT 2013

El Tue, 30 Jul 2013 14:35:22 -0400
Abel Alejandro <aalejandro at alliedtechnologygrouppr.com> escribió:

> Hello,
> I am troubleshooting a problem where call is dropped after 32 seconds
> when using Express Talk (softphone client for Windows or MAC).
> I am using HOMER and it seems the softphone is sending an ACK but it
> never gets to the carrier, it seems its getting dropped at the NGCP
> PROXY. You can view the image of the trace at
> https://dl.dropboxusercontent.com/u/41014173/troubleshoot.png

could you please create a ngrep-sip capture on the system so we can check how
the ACK looks like?

you can also grep the callid and grep ERROR in the kamailio proxy log and
attach them as txt file

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