[Spce-user] New Install

[Horace Miles]

Again thank you so much for your help.  

I am able to connect to both the administrator and subscriber panels through the web interface.  I have created the Domain, customer, contact and subscriber accounts.  I also configured the inbound and outbound rules.  I can't find in the log files why I am unable to connect using a sip client.  I have downloaded and tried to connect using Jitsi.  However, I am unable to successfully connect.   

I can find in the kamailio-lb.log where the connection is attempted.  However, I am unable to determine an error code as to why I can not authenticate to the sip server using JItsi  Any help anyone can provide would be greatly appreciated.  I really want to learn this and any documentation on the log files and where to look for error codes would be much appreciated.  here is an entry from the kamailio-lb.log file.  

New request
M=REGISTER
R=sip:sip.myit-solutions.com
F=sip:hmiles at sip.myit-solutions.com
T=sip:hmiles at sip.myit-solutions.com
IP=udp:source Ip:5060
ID=#########@0:0:0:0:0:0:0

Relaying request
Du- sip:127.0.0.1:5062
Fs= udp:127.0.0.1:5060
R=sip:sip.myit-solutions.com
ID=#########@0:0:0:0:0:0:0

M-OPITONS
R=sip:nagios at voip.sipwise.local
F:-sip:sipsak at 127.0.1.1:7837
T=sip:nagios at voip.sipwise.local
IP=udp:127.0.0.1:7837
ID=#############

Where would I find the reason the user is unable to authenticate at?
Where can I find an explanation of the entries in the log files?

Your help is very much appreciated..

-----Original Message-----
From: Alexander Lutay [mailto:alutay at sipwise.com] 
Sent: Tuesday, May 06, 2014 7:11 AM
To: Horace Miles; spce-user at lists.sipwise.com
Subject: Re: [Spce-user] New Install

Dear Horace!

On 06/05/14 15:30, Horace Miles wrote:
> I notice there is a place to put my company log etc.  I don’t recall reading where to do that at.

http://www.sipwise.com/doc/mr3.2.1/spce/ar01s08.html

> 8.1.2. Site Customization
>
> As an operator, you can change the appearance of the CSC panel by 
> modifying a couple of parameters in the section www_csc→site_config of 
> the config file /etc/ngcp-config/config.yml. Modify the site title, 
> your company details and the logo to reflect your use case.

then apply your config changes:

http://www.sipwise.com/doc/mr3.2.1/spce/ar01s05.html#_apply_configuration_changes

> 5.2. Apply Configuration Changes
>
> In order to apply the changes you made to /etc/ngcp-config/config.yml, 
> you need to execute the following command to re-generate your 
> configuration files and to automatically restart the services:
>
>> ngcpcfg apply

--
Alexander Lutay
Head of Quality Assurance
Sipwise GmbH, Campus 21/Europaring F15
AT-2345 Brunn am Gebirge

Office: +43(0)13012036
Email: alutay at sipwise.com
Website: http://www.sipwise.com