[Spce-user] Unable to creat large invoices

Thu Oct 12 10:17:59 EDT 2017

Hello Koot,

yes, I see now.

The root reason could be big "data" size for the invoice, considering 
"MySQL server has gone away" error.

Could you please share output of the:

     grep max_allowed_packet /etc/mysql/my.cnf

Values in my config are:

    max_allowed_packet                = 128M
    max_allowed_packet                = 128M

Do these values look like close to your generated invoices size?
If yes, you can increase config value

    www_admin.filesize_limit in your /etc/ngcp-config/config.yml and
    apply these changes.

Best regards,
Irina Peshinskaya

On 12.10.2017 12:43, Koot Pienaar wrote:
>
> HI Irina
>
> Current version is 5.3.1
>
> ngcp-panel 5.3.1.2+0~mr5.3.1.2
>
> regards
>
> Koot Pienaar
>
> VoIP Coordinator
>
> Ntelecom Central
>
> Tel: 051 412 6300
>
> Email: koot at ntelecom.co.za <mailto:koot at ntelecom.co.za>
>
> Website: www.ntelecom.co.za <http://www.ntelecom.co.za/>
>
> Description: Description: Description: Description: Description: 
> Description: Description: Description: cid:image003.png at 01CFA5C0.7BBDE4A0
>
> Description: Description: images (1) <https://twitter.com/ntel_koot>
>
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> *From:*Irina Peshinskaya [mailto:ipeshinskaya at sipwise.com]
> *Sent:* 12 October 2017 11:13 AM
> *To:* Koot Pienaar; Spce-user at lists.sipwise.com
> *Subject:* Re: [Spce-user] Unable to creat large invoices
>
> Dear Koot,
>
> Could you please remind me your ngcp-panel version?
> All concatenations I see in the Invoice.pm are too far from line 169.
>
> Thanks in advance.
>
> Best regards,
> Irina Peshinskaya
>
> On 12.10.2017 11:36, Koot Pienaar wrote:
>
>     Hi Team
>
>     I get the following error in panel.log when generating invoices
>     with large amounts of calls.
>
>     Oct 12 10:28:20 ntel-sipsw1 ngcp-panel: ERROR: IP=2.1.1.86
>     CALLED=Controller::Invoice::__ANON__ TX=14ECC54ADC9EF410
>     USER=administrator DATA={ 'template.id' => '2', 'period' =>
>     '2017-09', 'submitid' => '', 'contract.id' => '15', 'save' =>
>     'Save'} MSG="Failed to save invoice meta data.
>     (DBIx::Class::Storage::DBI::_dbh_execute(): DBI Exception:
>     DBD::mysql::st execute failed: MySQL server has gone away [for
>     Statement "INSERT INTO `billing`.`invoices` ( `amount_net`,
>     `amount_total`, `amount_vat`, `contract_id`, `data`, `period_end`,
>     `period_start`, `serial`) VALUES ( ?, ?, ?, ?, ?, ?, ?, ? )" with
>     ParamValues: 0=5923.9, 1=6753.25, 2=829.346, 3="15", 4=undef,
>     5='2017-09-30 23:59:59', 6='2017-09-01 00:00:00',
>     7='tmp150779690053912'] at
>     /usr/share/perl5/NGCP/Panel/Controller/Invoice.pm line 290#012)"
>     LOG=""
>
>     Oct 12 10:28:20 ntel-sipsw1 ngcp-panel: ERROR: IP=2.1.1.86
>     CALLED=Controller::Invoice::create TX=14ECC54AE303C380
>     USER=administrator DATA={ 'submitid' => '', 'contract.id' => '15',
>     'save' => 'Save', 'template.id' => '2', 'period' => '2017-09'}
>     MSG="Failed to create invoice. ({UNKNOWN}: Use of uninitialized
>     value $contract_id in concatenation (.) or string at
>     /usr/share/perl5/NGCP/Panel/Controller/Invoice.pm line 169. at
>     /usr/share/perl5/Catalyst/Model/DBIC/Schema.pm line 526#012)" LOG=""
>
>     I do not see any logs in Mysql.log or mysql.err
>
>     Koot Pienaar
>
>     VoIP Coordinator
>
>     Ntelecom Central
>
>     Tel: 051 412 6300
>
>     Email: koot at ntelecom.co.za <mailto:koot at ntelecom.co.za>
>
>     Website: www.ntelecom.co.za <http://www.ntelecom.co.za/>
>
>     Description: Description: Description: Description: Description:
>     Description: Description: Description:
>     cid:image003.png at 01CFA5C0.7BBDE4A0
>
>     Description: Description: images (1) <https://twitter.com/ntel_koot>
>
>     Confidentiality Notice:
>
>     This e-mail may contain confidential information and is intended
>     only for the use of the recipient named above.
>
>     Should you receive this e-mail in error, please forward it to
>     koot at ntelecom.co.za <mailto:koot at ntelecom.co.za>  and delete from
>     your in-box.
>
>     Any disclosure, copying, distribution or action on the contents of
>     this e-mail is strictly prohibited.
>
>     Please consider the environment before printing this email and/or
>     any related attachments.
>
>
>
>
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