[Spce-user] External caller cannot leave a message because of a beeping sound. (mr5.5.2)

[Daniel Grotti]

Hi,
this is really weird, cause from SPCE perspective, this is a normal 
call, just answered by the VM machine on callee side. As a normal call, 
VM machine will answer and start to send RTP traffic that SPCE will 
forward back to the caller, as it is.
So what SPCE should play to the caller is what the VM is playing to 
SPCE, we just forward the RTP out to the caller.

Yu say: 4.SPCE starts sending a beeping signal (one every second) to the 
callee.

To the CALLEE? are you sure? Or you mean to the CALLER?
I cannot imagine that SPCE generates additional beep sounds to the 
caller out of nothing.

I think you should check the SIP/RTP trace of such call to better 
understand what's happening.



Daniel



On 01/04/2018 09:03 PM, Greg Chlopowiec wrote:
>
> Software release – mr5.5 build 2
>
> Let me explain the problem.
>
> My subscriber (a callee; person receiving a call) does not want to use 
> SPCE internal voice mail system but they want to use their own 
> answering machine to pick up messages from their
>
> callers.
>
> Right now that is not possible because SPCE is sending a beeping sound 
> (one beep every second) to the callee answering machine just about 
> when the caller is trying to leave a message.
>
> Here is the process:
>
> 1.            A caller makes a call to a callee
>
> 2.            Callee’s home answering machine picks up the call
>
> 3.            Answering machine plays the message and at the end of 
> the message, it plays one beep sound (letting caller know that 
> answering machine is ready for caller’s message)
>
> 4.            SPCE starts sending a beeping signal (one every second) 
> to the callee.
>
> How do I resolve this problem?
>
> Sincerely
>
> Greg Chlopowiec
>
>
>
> _______________________________________________
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> Spce-user at lists.sipwise.com
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