[Spce-user] Problem with rating

[Daniel Grotti]

Indeed,
if line is missing and user is supposed to be active, you should add a 
line in contract_balances table for that contract_id for the current 
month (or the missing month related to that CDR).

Daniel




On 01/18/2018 11:40 AM, Jon Bonilla (Manwe) wrote:
> El Thu, 18 Jan 2018 10:07:12 +0100
> Alessandro Bolletta <alessandro at mediaspot.net> escribió:
>
>> Hi,
>>
>>   
>>
>> I have a spce community edition mr3.8x (now I upgraded it at 3.8.12), it runs
>> in production for 2 years.
>>
>> Now I have this problem. The rating engine is stuck at this error:
>>
>>   
>>
>> rate-o-mat: Error rating CDR batch: No contract balance for CDR 621075 found
>>
>>   
>>
>> I couldn’t figure out why, it is the first time that I see this message.
>>
>>   
>>
>> I just read in this mailing list that it is a contract balance related
>> problem, and I also read that somebody advice to change the value of this
>> field, but I don’t know how to do this.
>>
>>   
> Seen this before. You'll have to create the missing month in the
> billing.contract_balance for that customer and run rateomat again.
>
>
>
>
>
>
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