[Spce-user] Users cannot retrieve messages from voicemail

Fri May 4 13:05:02 EDT 2018

Install asterisk-sounds, which would install the files needed. I got it to work that way. (choose the codecs you need)

Yours sincerely,

Walter Klomp

> On 4 May 2018, at 23:24, Brian Pelletier <brian.pelletier at aloe-me.net> wrote:
> 
> nobody has been able to confirm if this is a bug or not.  Does anyone have this working where they can check voicemails from a phone using 5.5.4, 4.5.8 or 6.1.1 (6.2.1 now i guess)?
> 
> Brian Pelletier
> 
> 
> ---- On Sat, 21 Apr 2018 10:43:01 -0400 Brian Pelletier <brian.pelletier at aloe-me.net> wrote ----
> 
> I have tried this with 3 different installations (6.1.1, 5.5.4 and 4.5.8).  In call cases I can't retrieve voicemail messages by accessing them via dial 2000.  depending on which version i was using i would get as far as it reading the time stamp, get a busy signal and in the logs see:
> in ast_openstream_full: File digits/today does not exist in any format
> in ast_streamfile: Unable to open digits/1 No such file or directory
> 
> or get past the date and hear how many messages, press 1 for new messages and then get busy when messages went to play.  my logs showed similar results:
> in ast_openstream_full: File digits/today does not exist in any format
> in ast_streamfile: Unable to open digits/today (format (alaw)): No such file or directory
> 
> 
> has anyone had this problem and been able to fix it?
> 
> 
> Brian Pelletier
> 
> 
> ---- On Thu, 19 Apr 2018 09:08:14 -0400 Brian Pelletier <brian.pelletier at aloe-me.net> wrote ----
> 
> 
> 
> 
> _______________________________________________
> Spce-user mailing list
> Spce-user at lists.sipwise.com
> https://lists.sipwise.com/listinfo/spce-user
> I have experienced the same issue since my install a month or two ago and have seen at least one other via these emails with the same problem.  I was thinning maybe it was a permission issue with SPEC trying to open the voice file but I noticed "file not found" in my logs.  I'm guessing and hoping its a bug that will be fixed in the next resale.  I haven't looked at it in a little while but I think its about time I do again.
> 
> Brian Pelletier
> 
> 
> ---- On Mon, 16 Apr 2018 21:56:52 -0400 Greg Chlopowiec <gregch at usip.ca> wrote ----
> 
> 
> 
> Hi,
> 
>  
> 
> Subscribers cannot retrieve their voicemail messages:
> 
>  
> 
> Problem:
> 
> -          Remote user leaves a message for the subscriber
> 
> -          Subscriber calls 2000 to retrieve their messages and hears the announcement “You have two new messages”
> 
> -          Subscriber dial 1 to retrieve messages
> 
> -          Subscriber hears “First message received” and the call ends.
> 
>  
> 
>  
> 
> Output from # asterisk –vvvvvr (phone numbers and ip addresses have been changed for privacy reasons)
> 
>  
> 
> Connected to Asterisk 13.14.1~dfsg-2+deb9u3 currently running on spce (pid = 3186)
> 
>   == Using SIP RTP CoS mark 5
> 
>        > 0x7f79a0000940 -- Strict RTP learning after remote address set to: 192.168.0.1:32900
> 
>     -- Executing [abc15559898 at sip_in:1] NoOp("SIP/sip_proxy-0000000a", "") in new stack
> 
>     -- Executing [abc15559898 at sip_in:2] Set("SIP/sip_proxy-0000000a", "__LANG=en") in new stack
> 
>     -- Executing [abc15559898 at sip_in:3] Set("SIP/sip_proxy-0000000a", "CHANNEL(language)=en") in new stack
> 
>     -- Executing [abc15559898 at sip_in:4] Gosub("SIP/sip_proxy-0000000a", "voicemailowner_nopass,s,1(15559898)") in new stack
> 
>     -- Executing [s at voicemailowner_nopass:1] Answer("SIP/sip_proxy-0000000a", "") in new stack
> 
>        > 0x7f79a0000940 -- Strict RTP switching to RTP target address 192.168.0.1:32900 as source
> 
>     -- Executing [s at voicemailowner_nopass:2] Set("SIP/sip_proxy-0000000a", "TIMEOUT(digit)=5") in new stack
> 
>     -- Digit timeout set to 5.000
> 
>     -- Executing [s at voicemailowner_nopass:3] Set("SIP/sip_proxy-0000000a", "TIMEOUT(response)=10") in new stack
> 
>     -- Response timeout set to 10.000
> 
>     -- Executing [s at voicemailowner_nopass:4] Wait("SIP/sip_proxy-0000000a", "1") in new stack
> 
>     -- Executing [s at voicemailowner_nopass:5] VoiceMailMain("SIP/sip_proxy-0000000a", "s15559898") in new stack
> 
> [Apr 16 21:23:52] NOTICE[30212][C-0000000a]: apps/app_voicemail.c:4193 find_user_realtime_by_alias: Found mailbox '15559898' for alias '15559898'
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-youhave.alaw' (language 'en')
> 
>        > 0x7f79a0000940 -- Strict RTP learning complete - Locking on source address 192.168.0.1:32900
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'digits/2.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-INBOX.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-messages.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-onefor.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-INBOX.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-messages.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-opts.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-first.alaw' (language 'en')
> 
>   == Parsing '/var/spool/asterisk/voicemail/default/d549e058-06db-4724-ac86-45be9fe45918/INBOX/msg0000.txt': Found
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-message.alaw' (language 'en')
> 
>     -- <SIP/sip_proxy-0000000a> Playing 'vm-received.alaw' (language 'en')
> 
> [Apr 16 21:24:04] WARNING[30212][C-0000000a]: file.c:774 ast_openstream_full: File digits/today does not exist in any format
> 
> [Apr 16 21:24:04] WARNING[30212][C-0000000a]: file.c:1247 ast_streamfile: Unable to open digits/today (format (alaw)): No such file or directory
> 
> [Apr 16 21:24:04] WARNING[30212][C-0000000a]: apps/app_playback.c:163 s_streamwait3: Unable to play message digits/today
> 
>   == Spawn extension (voicemailowner_nopass, s, 5) exited non-zero on 'SIP/sip_proxy-0000000a'
> 
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