[Spce-user] Not billing the correct rate

[Marc Storck]

Hello Paul,

I’m sorry I don’t know if nor how this could be changed.

Regards,

Marc

> On 13 Jan 2015, at 10:50, Paul Hughes Dinas Build Property Services <dinasbuild at gmail.com> wrote:
> 
> Hi Marc. Thanks for the quick reply.
> 
> That makes sense thought i was doing something wrong ..lol
> 
> Is that the way it has to be or can the rates are expressed in the DB as 1/100th  be changed to suite or would that just mess it all up? or is it a case of getting excell to sort the formula out lol,  i am using £ & p as currency.
> 
>  Regards Paul
> 
> 
> 
> On 13 January 2015 at 09:31, Marc Storck <mstorck at voipgate.com <mailto:mstorck at voipgate.com>> wrote:
> Hello Paul,
> 
> whatever currency that you are using, the rates are expressed in the DB as 1/100th of that currency and the rate in the DB is always expressed as rate/second.
> 
> So if you want to charge 0.015£ / min you actually have to put the value 0.025 into the DB.
> 
> 0.015£ / min = 0.025p / second
> 
> Regards,
> 
> Marc
> 
> 
>> On 13 Jan 2015, at 10:21, Paul Hughes Dinas Build Property Services <dinasbuild at gmail.com <mailto:dinasbuild at gmail.com>> wrote:
>> 
>> Hi everyone,
>> I having a little issue with the billing.  After creating a billing profile & entered the fees I am finding that when I make a call the billing don’t  bill the call correctly.
>> 
>> example say I have entered in
>> 
>> Onpeak init rate  as 0.015
>> 
>> Onpeak init interval  as 60 seconds
>> Onpeak follow rate 0.015
>> 
>> Onpeak follow interval   1 second
>> 
>> 
>> What I am finding is that when I make a call the first 60 seconds is being charged at 0.009.  But if I set the Onpeak init interval  to 100 then the correct amount is being billed but then the initial billing interval for 100 seconds.
>> 
>> It looks like  to me that the Onpeak init interval  amount when set to 60 is ony charging 60% of the Onpeak init rate as if its doing  0.015/ 100 * 60 = 0.009 ..    is this supposed to be that way ?  as it really confusing up my billing rates
>> From what I read in the manual should it be Onpeak init rate is billed for what ever seconds are in the Onpeak init interval?
>> 
>> Regards Paul
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