[Spce-user] Client Offline

[Matt Schwinn]

Hi Kevin,

My apologies for the delay.  They authenticate using registration.  No SIP
helper on the router.  FreePBX version is 13.0.194.2.  I hope that helps.
Thank you!

Enjoy the day,
Matt

On Thu, Mar 1, 2018 at 11:11 AM, Kevin Masse <kmasse at questblue.com> wrote:

> Hello Matt,
>
>
>
> Is your FreePBX usng registration or IPAUTH?
>
>
>
> There are multiple potential places where this could happen.
>
>
>
> Does the ISP / MODEM have SIPALG or any kind of SIP Helper Enabled?  If
> yes, turn it off.
>
> If the Modem is in bridge mode then make sure the router does not have any
> of this enabled.
>
>
>
> Next, this depends on how you are configured.  IP Auth, or Registration.
>
> I would need more information.
>
>
>
> If you want to call in you can reach me at +1 919 443 1617
>
>
>
> Kevin
>
>
>
> *From:* Spce-user [mailto:spce-user-bounces at lists.sipwise.com] *On Behalf
> Of *Matt Schwinn
> *Sent:* Thursday, March 01, 2018 1:25 PM
> *To:* spce-user at lists.sipwise.com
> *Subject:* [Spce-user] Client Offline
>
>
>
> Hello All,
>
> I have a client in a remote office running FreePBX.  Several times a day
> calls will be rejected because they are 404 Offline.  I'm thinking this is
> because the system isn't registering quickly enough but I'm not sure.  Can
> someone give me some troubleshooting steps I should be taking?  Maybe
> increase the UDP timeout period on their router?  Thanks all for your help.
>
>
> --
>
> Enjoy the day!
> Matt Schwinn
> TCG Technologies LLC
>
>       and
>
> Company B
>
> 209-202-3329
>
> www.TCGTechLLC.com
>



-- 
Enjoy the day!
Matt Schwinn
TCG Technologies LLC
      and
Company B
209-202-3329
www.TCGTechLLC.com
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